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Frequently Asked Questions

1. How long are shipping times?

Your products will ship within 2 to 5 days of your order, and then take up to 7 - 15 days to reach your doorstep. Each product at Kitchen Altitude has an estimated delivery time that you can find in the product description.

2. What's your return policy?

Please check our return policies here

3. Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

4. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, we will raise the concern and will accept returns to process. First contact us on to process.

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just contact customer service and we’ll get you a new one.

6. How do I make my online purchase?

It’s really quite simple! Simply follow these steps:

  1. Select the desired item
  2. Indicate the quantity wanted
  3. Click on 'Add to Cart'
  4. Continue shopping by repeating the same steps or begin checkout by clicking on the shopping basket at the top right hand corner of your screen
  5. Click on 'View my Cart'
  6. Validate your shopping list to ensure all items selected are in your cart
  7. Enter the promotional code (obtained through a particular promotion) to receive the discount.
  8. Click on 'Proceed to Checkout'
  9. Complete all required fields for the address (the red asterix indicates where mandatory information is required)
  10. Select the delivery option (please note delivery is free for all orders above)
  11. Determine the method of payment
  12. Revise your order by ensuring all items desired are selected as well as all required fields are completed
  13. Click on 'Pay Now'
  14. Once the order has been paid a confirmation email, including your invoice, will be sent
  15. Once the order has been processed and mailed from our warehouse, you will receive a second email including tracking number as well as an approximate delivery date.

7. Is it possible to modify an existing order?

When an order is placed, it is impossible to modify the information (related to the address, for example) or to add items to the order. We invite you to be vigilant when entering your data.

8. I would like to reserve an item that is currently out of stock. Is it possible?

Unfortunately, this is not possible, but we invite you to visit our site regularly to see new arrivals.

9. What should I do if my parcel is lost?

In the event of the loss of a parcel whose delivery status on our shipper's website indicates that the parcel has been delivered, we invite you to report the problem by contacting our Customer Service as quickly as possible. Following the evaluation and approval of your application, we will send you a new package as soon as possible.

10. I purchase an item on sale. Is it a final sale?

Items purchased at a discount of 40% or more are final sale and are not eligible for exchange or refund.